Terms & Conditions

By engaging RootThrive for custom web development, mobile applications, CRM workflows, or search engine optimization (SEO) services, you agree to comply with and be bound by these Terms and Conditions. These terms govern the relationship between RootThrive and our clients.

If you do not agree with any part of these terms, you should not initiate an engagement or submit project requests to our team.

RootThrive provides professional technology services as described in individual project proposals or service level agreements. The exact deliverables, milestones, and development specifications will be outlined in a separate Statement of Work (SOW) or project quotation signed by both parties.

Any requests for features, modifications, or support outside the signed SOW will be treated as out-of-scope work and will require an approved Change Order detailing the additional timeline and cost implications.

For our team to deliver projects on schedule, active client participation is required. Clients agree to provide all necessary business assets, copy content, media files, branding guidelines, API keys, and third-party hosting credentials in a timely manner as requested during onboarding.

RootThrive is not responsible for project delays caused by client response latency, lack of credential access, or failure to deliver required assets during the active sprint window.

Our standard billing model is milestone-based. A non-refundable kickoff deposit is required before development begins. Subsequent payments are tied directly to agreed milestones (e.g., UI design approval, beta version release, final deployment approval).

Invoices must be settled within the timeframe specified in the project contract. RootThrive reserves the right to halt active development, pause server deployments, or suspend ongoing retainer services if payments are overdue.

Upon final project payment clearance, full ownership rights of the custom source code, design layouts, custom assets, and database schemas created specifically for the client are transferred to the client.

RootThrive retains the rights to any pre-existing code blocks, proprietary libraries, third-party framework wrappers, and open-source packages utilized in the project. RootThrive also reserves the right to showcase the completed project in our professional portfolio unless a specific NDA restricts public attribution.

RootThrive will not be liable for any indirect, incidental, special, or consequential damages — including loss of profits, revenue, customer data, or operational disruptions — arising out of the use of or inability to use the custom software, hosting servers, or digital pipelines.

While we build high-performance systems and follow modern cyber security practices, the client is ultimately responsible for maintaining their active domains, server accounts, API billing accounts, and database backup schedules.

These Terms and Conditions and any disputes arising out of our professional services are governed by and construed in accordance with the laws of West Bengal, India. Any legal proceedings will be held in the competent courts of Dakshin Dinajpur district or Kolkata jurisdiction.